This Privacy Policy explains how Joe McMillan ("The Off Switch," "we," "us," or "our") collects, uses, shares, and protects information when you visit https://tryoffswitch.com, interact with our ads, or purchase a product from us (together, the "Site"). By using the Site, you agree to the practices described here.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, billing and shipping details, and any other information you enter into an order form, opt-in form, or contact form.
- Payment information: when you make a purchase, payment card details are collected and processed directly by our payment processor (see Section 3). We do not store full card numbers on our own servers.
- Cookies and similar technologies: small files placed on your device to remember preferences, keep you logged in, and measure how the Site is used.
- Tracking pixels: including the Meta (Facebook/Instagram) Pixel and other analytics or advertising pixels, which record page visits and on-site actions (such as viewing a page or completing a purchase) so we can measure and improve our advertising.
- Usage and device data: IP address, browser type, device type, referring URL, and pages viewed, collected automatically through analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process orders, deliver purchased digital products, and provide customer support
- Send transactional messages (order confirmations, delivery instructions, support replies)
- Send marketing communications where you have opted in, and let you unsubscribe at any time
- Measure and improve the performance of our advertising, including retargeting people who visited the Site
- Maintain the security of the Site and prevent fraud
- Comply with legal obligations
3. Third-Party Service Providers
We share information with a limited set of service providers who help us run the Site and process orders:
- Stripe: processes payments on our behalf. Stripe receives your payment details directly; we do not have access to your full card number.
- GoHighLevel (GHL): our funnel, CRM, email, and SMS platform. GHL stores your contact details and communication history so we can deliver your purchase and respond to support requests.
- Advertising platforms: including Meta (Facebook/Instagram) and Google, which receive pixel and conversion data so we can measure ad performance and show relevant ads. These platforms have their own privacy policies governing how they use this data.
- Analytics providers: used to understand aggregate Site traffic and behavior.
We do not sell your personal information. We share it only with the service providers listed above, as needed to operate the Site and deliver your purchase, or where required by law.
4. Cookies & Tracking Technologies
The Site uses cookies and pixels for the purposes described above. You can control cookies through your browser settings, including blocking or deleting them, note that some Site features (such as completing a purchase) may not work correctly if cookies are disabled. You can also manage ad personalization directly through Meta's and Google's ad preference settings.
5. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including maintaining business and tax records, and as required by law.
6. Your Rights & Choices
Depending on where you live, and consistent with the laws of the State of Texas, USA, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of marketing communications, and to object to certain uses of your data. To exercise any of these rights, contact us using the details below.
7. Children's Privacy
The Site is not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect as soon as the updated version is posted on this page. We encourage you to review this page periodically.
9. Contact Us
Questions about this Privacy Policy or how your data is handled can be sent to [email protected], or by visiting https://tryoffswitch.com.